Gill Harrison has been the heart and soul of William Smith for over 37 years. As our Training & Applications Manager, Gill is not only the longest-serving member of the training team but also one of the driving forces behind the Academy’s success.
From shaping the way we deliver hands-on training to supporting customers with expert advice, Gill’s vast knowledge and dedication have made her an indispensable part of the business. Her commitment to helping our customers and colleagues thrive is a true reflection of William Smith’s values.
We sat down with Gill to find out more about her incredible career, her role at the Training Academy, and her vision for the future.
Â
What’s your background in the industry?
Not sure how to answer that one in all honesty. I started at Smith's straight from school and over 37 years later… here we are!
What’s your role at the Training Academy?
My official job title is Training and Applications Manager here at the Academy. Up until June this year I was the sole trainer (with occasional help from Mike and Dean) but thankfully the team has expanded now, and we are able to offer more courses and be more flexible. We don’t only train customer, we train new staff and give continued product support to existing customers and other departments here at Smiths. We also carry out new product tests and trouble shooting.
