Our Commitment
For more than 190 years, we’ve believed business should be about more than profit. It’s about how we treat the planet, the people who work with us, and the communities we’re part of.
As our Managing Director says:
“ESG is part of how we carry our 190-year legacy forward — acting with care for our environment, investing in our people, and running our business responsibly.”
This commitment isn’t a campaign or a box-ticking exercise. It’s a responsibility we live by, woven into every decision we make and every product we create.
Protecting the Planet
We know that protecting the environment means acting boldly today, not tomorrow.
- Carbon Neutral Certified (PAS 2060) with 586 tonnes CO₂e offset in 2024
- 100% recyclable packaging – even shrink wrap
- FSC-certified cardboard and PVC-free products for more sustainable choices
Our progress is measurable and meaningful:
- Equivalent of 130 long-haul flights prevented
- 9,700 seedlings planted, absorbing CO₂ for the next decade
Every step is part of our journey toward reducing impact, conserving resources, and helping customers make greener choices.
Empowering People & Communities
Our people are the foundation of our success. By investing in skills, wellbeing, and community, we build a culture that lasts.
- 92% staff retention rate, with a quarter of our workforce serving over 20 years
- 75k invested in training; totalling 3,000 hours delivered
- 17k in grassroots sponsorship, strengthening local communities
Beyond the numbers, we support wellbeing initiatives, diversity and inclusion, and community impact projects. Because a sustainable business doesn’t just protect the planet - it uplifts the people who make it thrive.
Responsible Growth, Transparent Reporting
- ISO 9001 certified – the global benchmark for quality
- +43 eNPS score, exceeding industry standards for engagement
- 5 years with zero compliance issues
Our dedicated ESG Steering Group ensures ethical supply chains, zero tolerance for bribery, and a transparent reporting structure that holds us accountable.
Governance is the safeguard that ensures our promises today create real change tomorrow.
Impact In Action
Our commitments aren’t words on a page — they deliver measurable results:
- 586 Tonnes CO2e offset
- 651 supplier deliveries consolidated, cutting emissions
- 9,700 seedlings planted, absorbing CO₂ for 10 years
- 76% employee engagement through our internal app
