News

George Howell

 

In William Smith’s diverse and dynamic team, George stands out as a pivotal figure, steering the course of architectural film applications across the UK. From a past in shaping minds to a present in shaping environments, George’s role as the Architextural Project Manager is a testament to the company’s adaptive and innovative spirit.

 

Q: Briefly introduce yourself. How did your journey with William Smith begin and evolve?

George:  My name’s George and I’m a recovering teacher who escaped to join William Smith in 2016, where I began as an Internal Account Manager. Today, I’m the Architextural Project Manager, working with designers, architects, and installers to help grow the reach and awareness of architectural films in the UK.

 

Q: Outside of work, what are your passions or hobbies?

George: If I ever carve out some me-time, you’ll find me crafting with my hands. My latest undertakings include a homemade treehouse for the kids, turning reclaimed oak beams into bookshelves, and the occasional architectural wrap project!

 

Q: How do you describe the main responsibilities of your role?

George: My role is to uncover and develop projects that can benefit from architectural films. I work intimately with installers, guiding them to make impactful choices, and I introduce our products to specifiers, ensuring they see the best of what we offer.

 

Q: Share a fun fact about yourself that your colleagues and customers might not know.

George: I once had a cameo in a Vietnamese soap opera!

 

Q: How does your role contribute to the wider William Smith team and how does it benefit our customers?

George: At William Smith, we lean on each other's strengths to maintain our reputation as a knowledgeable, committed, and dependable company. I’m here to ensure our team is well-versed in all things Architextural. The more we know, the more we can pass on to our customers.

 

Q: How would you describe the culture and ethos of William Smith?

George: Take pride, help others, and be the best.

 

Q: What's the best piece of business advice you've ever received?

George: Do what you say you’re going to do.

 

Q: What do you think of the wider sales team and how they operate?

George: Everyone has their style and strengths. I’ve seen lots of different approaches. The most successful are the ones that do it their way.

 

Q: In a few words, describe your vision for William Smith’s future.

George: Nearly 200 years since the business started, I see William Smith growing stronger, staying at the forefront, and continuing to innovate.

 

Rory Lincoln

 

Meet Rory, a key member of the William Smith team since 2017, who has recently taken on the vital role of Customer Support Coordinator. With a background in internal account management, he brings a wealth of experience to his new position, ensuring that every customer interaction is smooth and efficient.

 

Q: “Briefly introduce yourself. How did your journey with William Smith begin and evolve?”

Rory: “I’m Rory, and I joined William Smith back in 2017 as an Internal Account Manager. Earlier this year, I transitioned to Customer Support Coordinator for a change in direction.”

 

Q: “Outside of work, what are your passions or hobbies?”

Rory: “I enjoy running, cycling, swimming, and spending time with my partner and our dog.”

 

Q: “How do you describe the main responsibilities of your role?”

Rory: “As a Customer Support Coordinator, my main responsibility lies in tackling courier and material complications, along with preparing comprehensive quality reports for our bi-monthly meetings.”

 

Q: “What's a personal strength or trait you believe greatly benefits your role?”

Rory: “Being able to remain calm and collected when situations get difficult.”

 

Q: “How do you stay aligned and in sync with the broader sales team?”

Rory: “Sharing an office with the sales team means I’m in the heart of the action, and we keep in step with one another through regular interactions, both professionally and socially.”

 

Q: “How would you describe the culture and ethos of William Smith?”

Rory: “Family-oriented through and through. It’s about mutual support, shared goals, and a collective dedication to excellence.”

 

Q: “What's the best piece of business advice you've ever received?”

Rory: “Never pass on the opportunity to gain experience with something new.”

 

Q: “In a few words, describe your vision for William Smith’s future.”

Rory: “The future I envision for William Smith is one of continuous growth and innovation, striving to reach new heights as an industry leader.”

 

Thomas Hutchinson

 

As the Internal Sales Team Leader at William Smith, Thomas — or Tommy as he's known to most — brings a dynamic blend of patience, knowledge, and dedication to his role. With over 13 years of experience at the company, he’s evolved from an order processor to the leader of our Internal Sales Team.

 

Q: “Briefly introduce yourself. How did your journey with William Smith begin and evolve?”

Thomas: “I'm Tommy and I lead the Internal Sales Team here at William Smith. I’ve been with the company for 13 years, starting as an order processor. During my time here, I’ve specialised in a variety of products including window films and the ROLLSROLLER. I’ve also handled technical complaints which has stood me in good stead for my current role.”

 

Q: “Outside of work, what are your passions or hobbies?”

Thomas: “When I'm off the clock, I'm either playing golf, cheering on the mighty mags, or watching just about any sport that's on!”

 

Q: “How do you describe the main responsibilities of your role?”

Thomas: “As a team leader, my main focus is to share my knowledge and experience with team members so that they can offer the best customer service and technical knowledge in the industry! I provide regular training and guidance on how to execute their roles effectively.”

 

Q: “What's a personal strength or trait you believe greatly benefits your role?”

Thomas: “Patience and a willingness to bring the best out of my team.”

 

Q: “Share a fun fact about yourself that your colleagues and customers might not know.”

Thomas: “I've had the thrill of scoring at the Gallowgate end at St James’ Park—an experience that's etched in my memory!”

 

Q: “How would you describe the culture and ethos of William Smith?”

Thomas: “I think one of our core values sums it up perfectly. Treat everyone like family.”

 

Q: “What's the best piece of business advice you've ever received?

Thomas: “It’s all about the customer. Their needs, their issues, their goals!”

 

Q: “What do you think of the wider sales team and how they operate?”

Thomas: “The buddy system bridges internal and external sales. I think, on the whole, we gel extremely well!”

 

Q: “In a few words, describe your vision for William Smith’s future.”

Thomas: “My vision is for a high-performing internal sales team that's eager to learn, generous in sharing knowledge, innovative in approach, and fully aligned with our company's goals and values.”